Return & Refund Policy
Happy EBikes values our Customers, and it is our goal that you remain a loyal and Happy EBike Customer for life. Please review our Return Policy below.
We have a 7 day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, with no damage or defects. Returns are subject to inspection, and are issued at the discretion of Happy EBikes.
To start a return, you can contact us at dan@happyebikes.com. If your return is accepted, we’ll contact you to arrange a pick-up of your Electric Bikes.
You can always contact us for any return question at .
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
